The CARE engine, developed by Swiss Re, enhances the existing Automated Claims Experience (ACE) platform used by SBLI. ACE already enables many claims to be resolved in fewer than 10 days, with straightforward cases—such as claims under $100,000 with verified beneficiaries—often settled within just one day.

By incorporating CARE, SBLI aims to improve the speed, accuracy, and transparency of claims decisions. The engine uses configurable, risk-based rules and intelligent automation to guide examiners in real time, helping to increase operational efficiency without adding complexity. The result is a more seamless and supportive experience for claimants and their families during difficult times.

“For over a century, policyholders have trusted SBLI to fulfill the promises they’ve made to their loved ones,” said Rose Conneely, Chief Operating Officer of SBLI. “With the addition of the CARE engine, we can make the claims process faster and more transparent, giving our team greater confidence in supporting beneficiaries during difficult times and ensuring we uphold those promises.”

Timothy Quick, Head of Global Product Development for Life & Health Claims Solutions at Swiss Re, echoed the sentiment, emphasizing the shared commitment to policyholder service. “Swiss Re’s CARE engine is designed to help insurers deliver fast, consistent outcomes for their policyholders’ beneficiaries, especially at one of life’s most critical moments,” he said. “We’re proud to support SBLI’s continued investment in innovative, customer-first, simplified service.”

The integration reflects SBLI’s ongoing efforts to modernize operations and improve customer experience, reinforcing its role as a trusted provider in the life insurance industry.