With the launch of Concierge, Cytora aims to remove the long-standing operational barriers in commercial insurance by giving clients complete control over their intake processes, regardless of transaction type—be it new business, renewals, announcements, or claims.
Concierge is powered by agentic AI and builds on Cytora Platform 3.0. It intelligently understands each request, even when multiple requests arrive within a single interaction, and applies the correct digitization schema for each. This means that insurers no longer need to manually triage complex emails or sort through various inboxes. The platform can now parse a new business quote request that comes in alongside an endorsement or identify multiple quote requests across different lines of business and automatically classify them. It also ensures that only the relevant files for each specific request are processed, improving accuracy and reducing manual effort.
The new release introduces the concept of a “single front door” for intake, allowing insurers to centralize how they receive and process interactions while still supporting specialized workflows tailored to different transaction types and product lines. Concierge was developed in partnership with leading commercial insurers and is positioned as a transformative solution in a market that increasingly demands faster, more coordinated, and efficient service delivery.
Sam Lewis, VP of Product at Cytora, said: “Up to now, the complexity of different commercial insurance requests arriving in the same place has been a major barrier to digitization. Concierge is the next level of digitization for commercial insurance, offering complete control of the intake—without caveats or qualifiers. Powered by Agentic AI, Concierge understands everything that arrives, matches request to workflow, accelerating the transition to digital-first operating models across the full spectrum of the intake.”
Cytora’s new solution reflects a broader push within the commercial insurance industry to adopt technology that reduces manual workloads and boosts operational efficiency. With Concierge, insurers can turn unstructured broker interactions into decision-ready transactions, achieving significant improvements in accuracy, scalability, and cost-efficiency.
