Thought Leadership Archives | Page 296 of 380

Editorial Team March 3, 2021 Thought Leadership

Being There: Customer Experience Means Different Things to Different Customers

Given the infrequency of customer contact with insurance carriers ‘being there’ becomes more important when it matters, but it means different things to different customers.

Editorial Team March 3, 2021 Thought Leadership

Digitalization Helped Maintain Persistency Levels of Insurance Policies

Whether it’s AI-enabled bot or self-servicing insurance portal for customers, all-digital offerings have been designed to enhance customer experience and reduce time for servicing them and facilitating new business and renewal transactions

Editorial Team March 3, 2021 Strategy, Thought Leadership

Accenture: 5 Ways Insurance Companies Rose Up to the COVID-19 Challenge

Many recent perspectives have declared that COVID-19 is a game-changer for all industries, and insurance is no exception. Our recent research on the Payback on Digital Innovation and our Insurance Consumer Study continue to highlight the drive to cloud, the…

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