The platform is designed to simplify the launch and scaling of embedded health solutions for insurers, promising significant business impact.
The CareVoiceOS product suite includes three core components:
- CareVoiceOS Platform: The platform streamlines the design and deployment of embedded health solutions for health and life insurers, with deployment times as short as two weeks.
- CareVoiceOS Front End: Mobile SDKs allow integration with existing or new apps, supporting an embedded strategy. CareVoice also offers a white-labeled Super App for customers.
- CareVoiceOS Journey Library: The library provides a growing collection of pre-built health journeys, continuously updated with the latest AI technologies, offering flexibility for customising customer experiences.
Speaking to Insurtech Insights about the launch, Sebastien Gaudin, CEO and Co-founder of The CareVoice, said: “Insurers are at a turning point. The traditional one-size-fits-all approach to health engagement simply doesn’t work anymore—customers expect personalised, seamless experiences. That’s exactly what the next-generation CareVoiceOS delivers. We’ve built an ecosystem of health technologies that does more than just connect with insurers’ systems and their customers—it is integrated into unified and engaging user experience, and adapts to their customer segments, products, and distribution strategies. The result? A scalable, high-impact solution that drives engagement, loyalty, and business growth.”
He continued: We know that launching and scaling health and wellness offerings isn’t easy—many insurers struggle with fragmented services and technologies, inefficient rollouts, and engagement that falls flat. CareVoiceOS changes the game. It gives insurers the flexibility and control they need to embed effective health solutions where they matter most—within their own apps, their partners’ platforms, or even new Super Apps.
Chief Product Officer and Member of Leadership, Shane Li, has led efforts to develop the next generation of CareVoiceOS platform in order to accelerate the adoption of embedded health solutions delivered by insurers and further enhance the values for their customers. He said: “Together, we create innovative strategies to drive meaningful and sustained engagement, empowering individuals to take charge of their wellness journey and greatly value their insurance experience.”
Gaudin added: “For insurers, the next step is clear: rethinking embedded health as a strategic growth lever. We’re here to make that shift happen, faster and with measurable impact.”
