Transamerica is partnering with Swiss Re to modernize its life insurance claims process through the deployment of the reinsurer’s PromiseXP platform.
The initiative is designed to streamline claims submission, enhance communication, and reduce reliance on manual processes, with an initial rollout planned by the end of 2026. The collaboration aims to equip claims professionals with more effective tools while also making the experience more transparent and accessible for beneficiaries during challenging times.
By leveraging PromiseXP, Transamerica is focusing on simplifying the overall claims journey, improving operational efficiency, and strengthening customer engagement at a critical point in the policy lifecycle.
Will Fuller, president and CEO of Transamerica, said: “Life insurance exists to support families during some of the most difficult moments in their lives. Improving the claims experience is one of the most meaningful ways we can fulfill that promise. By modernizing our claims capabilities, we’re removing friction from the process — enhancing client engagement and enabling our claims professionals to provide more focused, thoughtful support.”
