EIS, a leading AI-native core platform provider to the insurance industry, has announced that Tokio Marine & Nichido Fire Insurance (TMNF) has deployed ClaimPulse™ as part of its new overseas travel insurance offering.
ClaimPulse enhances claims automation by enabling customers to initiate claims digitally and improves downstream claims processing through a self-service, omnichannel experience.
The implementation allows customers to submit First Notice of Loss (FNOL) via a user-friendly digital interface and provide additional information when required. By automating FNOL and structured data capture, TMNF aims to enable customer service teams to focus on more complex cases, while maintaining consistent service levels during periods of increased demand.
“ClaimPulse is designed to optimize the claims experience from the very first interaction while providing insurers with structured, actionable data from the outset,” said Mike Dwyer, Chief Technology Officer, EIS. “By enabling digital FNOL for overseas travel insurance, TMNF is improving convenience for customers and creating a more scalable, resilient way to handle fluctuations in claim volumes, without compromising service quality.”
