RELIVE THE
MAIN STAGE
What It Takes to be a 2.6B Insurtech
ft. Josh Jung, Chief of Staff, CorgiWhy would a Silicon Valley startup deliberately spend a year on regulatory groundwork before writing a single policy? Josh and Michael from Corgi join the Insurtech Insights main stage to explain how they’re building an AI-first, full-stack insurance carrier from the infrastructure up, and why the boring, slow work is the whole point. The conversation covers why Corgi treats the regulatory moat as the product rather than the tax you pay to ship one, the contrarian bet they call “love for the slow” and why their investors hated it until they saw it work, and why insurance, as a business of words, numbers and documents, is so well suited to LLMs.
AI Does Not Take Jobs Away. AI Takes Tasks Away. ft. Zurich
ft. Ericson Chan, Group Chief Information & Digital Officer, ZurichIndividuals use AI because they can. Institutions use AI only when they're ready. In this Insurtech Insights keynote, lays out AI 360, Zurich's end-to-end strategy for moving from AI experimentation to real business return. Opening with a striking side-by-side of robots doing the same dance routine 12 months apart (one pre-programmed, one AI-trained on video), the keynote reframes what it takes for a large institution to actually get value from AI. The playbook has three layers: AI for Everyone (role-based tools and training), AI at the Core (embedding AI end-to-end across underwriting, claims, and customer service), and AI for the Future (new business models AI makes possible).
Frontier AI in Insurance
ft. Bastiaan de Goei, Industry Marketing Leader, OpenAIHow is AI changing the producer’s job, and what still requires human trust, judgment and relationships? At Insurtech Insights USA 2026, a frontier-AI panel digs into what’s actually durable in insurance AI, three and a half years after ChatGPT arrived.
The session covers the use cases that have stuck, from agentic workflows to Newfront’s Benji and AI-powered contract review, and the real results behind them: not pilots, but producers winning 50% more new business and clients churning at half the rate. It gets into AI as a double-edged sword, and why the cyber exploitation window has collapsed from years to days to mere hours. It closes on the frontier-lab vision of bringing intelligence and compute to anyone at extraordinarily low cost.
Inside the Minds of Asia's Insurance CEOs
ft. Daisy Tsang, CEO, Hong Kong & Macau, HSBC LifeFour insurance CEOs sit down at Insurtech Insights Asia to talk about what's actually driving the industry in Asia - growth, efficiency, resilience and purpose and where AI fits into a business built on human trust. The conversation covers the $40 trillion wealth opportunity across APAC and the Middle East, why aging affects insurers' talent as much as their customers, how one insurer replaced all its offline advertising with YouTube (90,000 subscribers and 200 years of watch time), and Hong Kong's $900 billion protection gap - including one founder's own heart-condition story that shows why it matters.
How Aviva Built an Insurance Startup That Sells on ChatGPT
ft. Arsalan Hanani, Head of Innovation at AvivaHow does a 325-year-old insurance giant like Aviva actually innovate? In this Insurtech Insights keynote, Arsalan Hanani, Head of Innovation at Aviva, walks through the structure, pathways, and real-world examples behind one of insurance’s most ambitious innovation engines. Aviva’s innovation function operates across three core engines: building innovation capability and culture across 30,000 colleagues, accelerating business delivery, and building new growth engines for Horizons 2 and 3. That translates into four distinct pathways: incubate, build, co-create, and invest.
From Enablement to Reinvention: New York Life's AI Strategy
ft. Deepa Soni, CIO, New York LifeHow does a 180-year-old mutual insurer move from AI experimentation to enterprise transformation? In this Insurtech Insights session, Deepa Soni, Chief Information Officer of New York Life, unpacks the company's AI strategy built on three ambitions: Empower, Elevate, and Reimagine. In conversation with Sabine van der Linden, Deepa explains why AI adoption has to start with a business problem, not a technology looking for a use case, and why empowering employees is really a cultural and people transformation, not just handing over tools.
Insurance Tech Leaders on AI, Execution and Governance
ft. Masashi Namatame, Group Chief Digital Officer, Tokio MarineEveryone's talking about AI in insurance. But what's actually working beyond the hype? In this Insurtech Insights panel, four senior tech and data leaders share what they've genuinely rolled out at scale, what they've learned failed, and how they're balancing speed with governance. The conversation goes deep on execution, not just capability. Magnus explains why building isn't the hard part (adoption is), and shares how Aon GPT reached 30,000 users in three days.
How AI Agents Will Reshape Insurance Interactions ft. MAPFRE
ft. Barbara Fernandez, Depty director, Disruptive Innovation, MapfreWhat happens to insurance when your customer's AI agent talks to your AI agent? In this Insurtech Insights keynote, Barbara from MAPFRE walks through four scenarios for the future of interaction in insurance, and what leaders should start doing today to be ready for any of them. Drawing on a research project with nearly 60 experts, Barbara unpacks how conversations with machines are already reshaping customer behaviour (40% of people in Spain have named their ChatGPT), why individual adoption always moves faster than institutional adoption, and why the biggest question isn't which future arrives, but whether insurers will still be visible when it does.
Why AI Won't Replace Insurance Advisors ft. Equitable & BCG
ft. Nick Lane, President of EquitableWhere are we really on the arc of AI in insurance, and who's going to capture the value? In this Insurtech Insights fireside chat, Nick Lane, President of Equitable, sits down with Naveen Agrawal (former Chief Customer Officer at Prudential and President of E-Trade) for a wide-ranging conversation on what AI actually changes for a Fortune 400 life and retirement business managing a trillion dollars in assets. Nick and Naveen unpack the tension between "small AI" (pilots, efficiency gains) and "big AI" (transformative reinvention of the entire corporate workflow), and why most enterprises are still stuck at the small end.
The AI-First Insurer: The Rise of Human-Centric AI
ft. Philipp Kroetz, CEO, Allianz DirectWhat does it actually take to be an AI-first insurer and which companies will get disrupted? In this Insurtech Insights keynote, the CEO of Allianz Direct lays out a human-centric AI playbook that's already delivering: 22% growth, a combined ratio near 95%, and cost-to-serve cut nearly 50% to €5.80 per client. The core argument reframes the tired "does AI augment or replace people?" debate. The real questions: where does AI make sense (do as much as you can), and where are humans irreplaceable (invest heavily in those moments of empathy, judgment, and earned trust)?
From 16 Days to 1.7: How Allianz Scaled AI Claims
ft. Randy Lianggara, President, Emerging Markets Asia, Sun LifeWhat actually works when insurers deploy AI, and what quietly fails? In this day-two panel at Insurtech Insights, three senior leaders from Allianz, Sun Life and BCG separate the hype from the results. The discussion opens on why insurance leads on early AI adoption but lags on scaling it, and the four things that decide whether a project delivers value, including the finding that most of the return lives in the people dimension, not the technology. Allianz Partners shares how Project Nemo and agentic AI cut travel claims from an average of 16 days to 1.7, with a goal of settling most within two hours. Sun Life explains why the same AI produces very different results across eight Asian markets, and why execution, not the tool, is the difference.
How Hong Kong Is Becoming Asia's Insurtech Hub
ft. Christopher Hui, Secretary for Financial Services and the Treasury of the Hong Kong SAR GovernmentHow is Hong Kong positioning itself as Asia's insurtech capital? In this Insurtech Insights Asia 2025 keynote, Christopher Hui, Secretary for Financial Services and the Treasury of the Hong Kong SAR Government, lays out the strategy, policy framework, and concrete initiatives shaping the city's insurance future. Hong Kong now hosts 160 authorised insurers, including six of the world's top 10 insurance groups, with total gross premiums surpassing $637 billion last year.
CEO Conversations: Scale to Significance
ft. Cara Morton CEO Global Businesses & Operations, Zurich InsuranceInsurance has mastered scale, but is that enough anymore? At Insurtech Insights London 2026, Cara Morton (CEO Global Businesses and Operations, Zurich Insurance), David Sutterle (Chief Digital and Transformation Officer and CEO SCOR Digital Solutions, SCOR), Samantha Cristoforetti (Astronaut, European Space Agency) and Amélie Breitburd (Board Member, CNP) unpack what it takes to move from growth to real impact across AI, risk and even space.
The takeaway: the next era of insurance won’t be defined by size, but by the role it plays in building resilience and enabling progress
Who Owns the AI Agenda in Insurance?
ft. Patrick Graham, CEO, Manulife Hong Kong and MacauWho is accountable for the AI agenda in insurance? In this closing panel from Insurtech Insights, four insurance leaders in Asia set out who actually owns AI inside a company. The panel agrees the accountability sits across the whole executive committee, chaired by the CEO, with every function responsible for how it uses AI. The strongest predictor of adoption, the moderator notes from his interviews, is a CEO who is curious and uses the tools personally.
Why Insurance Data Isn't the Same on Both Sides
ft. Peter Shelley, President, Berkshire Hathaway Direct Insurance CompanyDo brokers and carriers really see the same data? And what changes when they do? In this Insurtech Insights panel, three leaders unpack the shifting dynamics between agents, MGAs, carriers, and the customers they serve, and why AI might create the biggest boom in insurance demand we've seen in decades. Pete shares how Berkshire Hathaway Direct Insurance Company started as a direct-to-consumer small commercial play in 2016, and why they ended up leaning back into agents when the "direct revolution" didn't quite arrive.
The Future of Insurance Payments ft. FWD, Bupa & JP Morgan
ft. Ryan Kim, Group Chief Digital Officer, FWDHow is payments innovation quietly transforming the insurance industry? In this Insurtech Insights panel, senior leaders from FWD, Bupa, Wonder and JP Morgan sit down to unpack what real-time payments, embedded FX, biometric authentication and AI mean for insurers and their customers. The conversation covers why insurance is "one of the most underserved" payment industries, and how Wonder is onboarding insurers to new payment methods like PayMe, Alipay, WeChat Pay and Octopus.
95% of Insurtech Funding Now Goes to AI. Have We Earned It? | Lloyd’s
ft. Dawn Miller, CEO, Americas and Chief Commercial Officer, Lloyd’s95% of first-quarter Insurtech funding went to AI-focused companies, according to Gallagher Re. Have we earned it? In this Main Stage session at Insurtech Insights, Dawn Miller of Lloyd’s unpacks what a decade of Insurtech has actually taught the industry. Across a 25-year career spanning political risk broking, AIG, AXA and WTW, Dawn now serves as CEO, Americas and Chief Commercial Officer at Lloyd’s. She traces the shift from digitising the front end to building products that solve real problems at scale, and explains why so many startups hit “death by PowerPoint” inside large corporates.
How Banks and Insurers Will Win With AI | HSBC Life & BOC Life
ft. Wilson Tang, CEO, BOC LifeHow are AI, ageing and digital distribution reshaping bancassurance? In this Bank Insurance Leadership Forum at Insurtech Insights, the CEOs of HSBC Life and BOC Life unpack where banks and insurers have to work together to win. The conversation opens on the shift from transactional cover to long-term, wellness-led propositions, and why bancassurance behaves like a farmer who knows the customer while agency is more of a hunter.
Underwriting Accuracy in Volatile Markets
ft. Kera McDonald, Group CUO, Swiss ReMarket volatility is rising, but are underwriting strategies keeping up? At Insurtech Insights London 2026, Kera McDonald (Group Chief Underwriting Officer, Swiss Re), Nancy Bewlay (Group Chief Underwriting and Pricing Officer, Head of Ceded Re and AXA Group Management Committee member, AXA), William Ross (CEO and Co-Founder, Federato), Hayley Robinson (Non-Executive Director, Zurich Insurance) and Marie Biggas (Chief Underwriting Officer, SCOR Business Solutions and Fac, SCOR) explore how insurers are sharpening underwriting accuracy in an increasingly uncertain market, balancing speed with discipline while leveraging data, analytics and AI.