Powered by bolttech’s embedded insurance technology, the service will enable LOTTE HIMART customers to easily replace items purchased from their online and offline stores via a dedicated new digital journey. Replacement requests can be made seamlessly through a dedicated online portal, allowing for a hassle-free, digital-first experience.
The service is currently available across 350 stores in South Korea. Replacement services are currently available for mobile phones, tablets, laptops and personal computers (PCs), and customers can register up to four devices per category (i.e., 16 devices at the maximum). Replacement services are only available for products in the same category and there are no restrictions on the brand of the new product.
Annual subscription fees for the LOTTE HIMART home appliance switching service start at just US$30, with an extended warranty available for up to three years from the purchase date.
With a goal to expand the product category eligible for the service, Junsuk Choi, Service Business Centre Leader at LOTTE HIMART said: “We are thrilled to provide these benefits to our wide base of customers, including the Millennials and Generation Z who value choice and flexibility, as well as early adopters who are enthusiastic about the latest digital devices. We plan to expand the products eligible for replacement services to include large home and kitchen appliances for an even better customer experience when shopping at LOTTE HIMART.”
Jinmook Kim, General Manager, Korea at bolttech also commented, saying: “We are honoured to be a part of this unique milestone in launching the first-ever home appliance switch service in South Korea. This partnership is well-aligned with our focus – working with our partners to enable customers with more choice and convenience in safeguarding their valued devices. We look forward to working alongside LOTTE HIMART to enhance customer experience further in the months to come.”
Main image: bolttech Group CEO, Rob Schimek
Join bolttech’s Leaders in Hong Kong at Insurtech Insights Asia, 2023
Leaders from bolttech, one of the most successful insurtechs in Asia, will be speaking at the Insurtech Insights Asia 2023 conference, at the Kerry Hotel on December 6th and 7th.
Scott Austin, boltech’s Group Chief People Officer, will be a panelist in the session entitled: “Attracting and Keeping Top Talent: Forward Thinking Dialogue between Insurer and Insurtech”.
Stephan Tan, bolttech’s Group Chief Strategy and Investment Officer, will also be taking to the stage, in the session: “Tokio Marine X bolttech.”
For more information on speaker opportunities, events, sponsorships and tickets for the upcoming Insurtech Insights Asia 2023 conference, visit here