Insurance software provider Guidewire has launched an Agentic Framework as part of its new Qusar release, enabling insurers to build, deploy and manage AI agents directly within the Guidewire Cloud Platform.

The new capability is designed to bring autonomous AI systems into core insurance workflows, including policy administration, claims, billing, underwriting and software development, allowing carriers to automate complex processes while maintaining governance, security and regulatory controls.

The launch reflects a broader shift in enterprise technology from generative AI assistants toward AI agents capable of executing multi-step business processes. Rather than simply generating responses or summaries, Guidewire’s framework allows AI agents to interact with operational systems and complete tasks within existing insurance workflows.

Guidewire said insurers can choose different AI models depending on the use case while maintaining controlled access to business data and workflow rules. The company said the approach can help reduce decision-making timelines by automating manual processes that previously required multiple steps.

“Insurers are increasingly recognizing that AI value comes from deep integration with core business processes, not from isolated experimentation,” said Karlyn Carnahan, executive partner at Celent.

Insurance-specific AI agents

Alongside the Agentic Framework, Guidewire introduced several AI agents focused on specific insurance functions.

The release includes Claim Summarization for ProNavigator, which automatically generates claim summaries to help adjusters review complex files more efficiently.

Guidewire also introduced Policy Change for ProNavigator, an embedded assistant designed to support underwriters and customer service teams by accelerating policy modifications and improving quote-to-bind processes.

Another addition is an agentic First Notice of Loss (FNOL) solution, which uses conversational AI voice technology to guide customers through claims reporting while capturing structured claim information.

The company said these tools represent a move beyond AI-powered content generation toward workflow automation and decision support.

AI tools for insurance developers

Guidewire is also expanding AI capabilities into insurance technology development.

The Qusar release includes Developer Assistants trained on Guidewire-specific architecture, including the Gosu programming language, Jutro digital platform and serverless application functions.

Unlike general-purpose coding assistants, these tools are designed to understand the Guidewire ecosystem and help development teams build and configure insurance applications more efficiently.

Additional capabilities include a Data Curation Assistant, which converts natural language requests into SQL queries for Data Studio, and a Product Design Assistant, which automates elements of insurance product configuration through Guidewire’s Advanced Product Designer.

Guidewire said its developer-focused AI tools can help teams deliver solutions more than 40% faster than generic coding assistants by combining AI capabilities with platform-specific knowledge.

AI becomes embedded in insurance platforms

The launch comes as insurers and technology providers increasingly focus on embedding AI directly into operational systems rather than deploying standalone AI tools.

Enterprise software companies have accelerated investment in AI agents, with platforms designed to automate customer service, operational processes and decision-making. In insurance, however, providers face additional requirements around regulatory compliance, data security and auditability.

Guidewire said its approach is designed to address these challenges by embedding AI capabilities within its existing insurance operating environment.

“AI is only as powerful as the information it understands,” said Rob Lewis, CEO of INTX Insurance Software, highlighting a broader industry focus on combining AI with structured business data and operational context.

Insurance industry moves toward autonomous operations

Carriers are increasingly exploring AI applications across underwriting, claims handling, fraud detection and customer engagement as they seek operational efficiencies.

Guidewire’s Agentic Framework positions AI agents as part of the core insurance technology stack, allowing insurers already using Guidewire Cloud to introduce automation without replacing existing systems.

The company said future roadmap developments will expand AI capabilities across additional insurance functions, including claims operations, financial analytics, portfolio intelligence and regulatory reporting.

The launch underscores a growing industry trend: insurers are moving from experimenting with AI assistants toward deploying domain-specific agents capable of executing business processes with greater speed, consistency and oversight.