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At Insurtech Insights London 2026, Cara Morton (CEO Global Businesses & Operations, Zurich Insurance ) , David Sutterle (Chief Digital & Transformation Officer, CEO SCOR Digital Solutions, SCOR) and Samantha Cristoforetti (Astronaut, European Space Agency ) & Amélie Breitburd (Board Member, CNP) unpack what it takes to move from growth to real impact across AI, risk, and even space.

Individuals use AI because they can. Institutions use AI only when they're ready. In this Insurtech Insights keynote, lays out AI 360, Zurich's end-to-end strategy for moving from AI experimentation to real business return. Opening with a striking side-by-side of robots doing the same dance routine 12 months apart (one pre-programmed, one AI-trained on video), the keynote reframes what it takes for a large institution to actually get value from AI.

At Insurtech Insights London 2026, Kera McDonald (Group Chief Underwriting Officer, ‪swissretv‬ ), Nancy Bewlay, (Group Chief Underwriting and Pricing Officer, Head of Ceded Re and AXA Group Management Committee member, ‪axa‬) William Ross (CEO & Co-Founder, Federato) , Hayley Robinson (Non-Executive Director, ‪Zurich.Insurance‬ ) and Marie Biggas (Chief Underwriting Officer, SCOR Business Solutions and Fac, SCOR) explore how insurers are sharpening underwriting accuracy in an increasingly uncertain market balancing speed with discipline while leveraging data, analytics and AI.

How does a 325-year-old insurance giant like Aviva actually innovate? In this Insurtech Insights keynote, Arsalan Hanani, Head of Innovation at Aviva, walks through the structure, pathways, and real-world examples behind one of insurance’s most ambitious innovation engines. Aviva’s innovation function operates across three core engines: building innovation capability and culture across 30,000 colleagues, accelerating business delivery, and building new growth engines for Horizons 2 and 3. That translates into four distinct pathways: incubate, build, co-create, and invest.

 In this Insurtech Insights keynote, Barbara from MAPFRE walks through four scenarios for the future of interaction in insurance, and what leaders should start doing today to be ready for any of them. Drawing on a research project with nearly 60 experts, Barbara unpacks how conversations with machines are already reshaping customer behaviour (40% of people in Spain have named their ChatGPT), why individual adoption always moves faster than institutional adoption, and why the biggest question isn't which future arrives, but whether insurers will still be visible when it does.

The keynote walks the full insurance value chain through that lens - brand and distribution in an AI-search world ("if you're not in the answer, you don't exist"), selling with agentic AI (a live assistant already writing as much liability insurance as 20 call-center staff), machine-learning pricing pushed to 100+ pricing waves per country, and claims automation where 50% of motor claims are now handled end-to-end with no human touch.

Everyone's talking about AI, but what actually makes it work? In this Insurtech Insights panel, three senior data and technology leaders explain why the data foundations you built two years ago won't be the ones you need going forward, and how to build for the agentic AI era instead. Nino lays out Allianz's four-layer approach to AI-ready data: a self-service data platform on open table formats, computational governance embedded in the platform, data products that carry meaning and not just measurement, and standardised connections into LLMs through emerging standards like MCP.

Augmented underwriting, AI in reinsurance, and delivering value at speed. In this Insurtech Insights session, Sofia Kyriakopoulou, Group Chief Technology, Data and AI Officer at SCOR. Explains how the reinsurer is building leading data and AI capabilities while running at Formula One pace, and how augmented underwriting is transforming underwriting and claims. Using a Formula One analogy (you cannot pull over to build the car, you tune the engine mid-race), Sofia lays out SCOR's AI playbook: how a business built for the long game, insuring risks that span 20, 30, 50 years, adapts to an AI era measured in seconds without losing stability.

At Insurtech Insights, a global panel of operations leaders tackles "The COO Compass," how the role is being reshaped by AI, evolving talent models, shifting globalisation, and rising client expectations. What should a COO do next in a world where AI is arriving by default, not by choice?

How do you move from pilot mania to AI at scale? And what separates the organizations that get there from the ones still talking about it in two years?

Three of insurance's most senior digital and data leaders sit down for a candid, practical conversation on digital transformation at scale, part of the Global CDO100 Forum.

Quantum computing could change not just how insurers model risk, but the shape of risk itself. In this Insurtech Insights panel, leaders from quantum computing and insurance debate whether executives should be acting now or still just watching. The discussion maps the phases ahead: thousands of quantum operations today, millions that pass classical compute around 2028, billions that break encryption in the early 2030s, and trillions that unlock full simulation. From there the panel turns to why preparing your processes matters more than poaching talent, what a QUBO problem is and why the learning curve means starting early, and how the most advanced players already segment their quantum roadmaps.