Developed in collaboration with AbsenceSoft, the new offering aims to simplify one of the most complex administrative functions by unifying disability and leave into a single, streamlined case view powered by intelligent automation and real-time compliance tracking. Delivered through a modular, API-first architecture, AbsenceLink integrates seamlessly with any insurance or HR platform, helping insurers reduce operational friction, enabling HR teams to minimize manual workloads, and enhancing the overall leave experience for employees.
AbsenceLink responds to longstanding challenges in the disability and leave space, where insurers and employers often struggle with fragmented systems, constantly evolving regulatory requirements, and rising employee expectations. The solution leverages AbsenceSoft’s Compliance Engine™ and deep expertise in employer workflows, combined with EIS’s MACH-based infrastructure and carrier-grade ecosystem integration capabilities. The result is a purpose-built platform that bridges critical gaps between insurers and employers, delivering a unified approach that prioritizes compliance, efficiency, and user experience.
“When an employee is already ill or injured, it is not the time to add a complex process that requires a lot of effort on their part,” said Tom Scales, Principal Analyst at Celent. “Finding simple ways to link the claim to the absence and combining it with an easy-to-understand process lets an employer provide a better experience.” Seth Turner, Founder and Senior Advisor at AbsenceSoft, echoed this sentiment, stating, “The market has consistently told us that existing leave solutions often overlook the real-world needs of employers. This partnership with EIS allows us to deliver a unified solution that meets those needs head-on.”
Key capabilities of AbsenceLink include seamless integration with any claims system, a unified view of leave and disability claims for improved decision-making, and event-based case management that can handle multiple claims from a single incident, including supplemental benefits. The solution also features automated compliance tracking aligned with federal, state, and local regulations, intuitive self-service tools for employees, and advanced analytics to support smarter staffing and planning decisions.
Mike Dwyer, CTO at EIS, emphasised the broader impact of the launch, stating, “This marks a pivotal moment in our mission to redefine the future of absence and disability management. AbsenceLink enhances our OneSuite™ platform by adding critical functionality tailored to the real-world needs of today’s insurers and employers.” With the introduction of AbsenceLink, EIS continues to solidify its position as an innovation leader, delivering solutions that align insurer capabilities with employer expectations in today’s evolving workforce landscape.
