The collaboration brings a powerful, unified solution designed to streamline disability and absence management for HR departments and carriers alike.
The integration of AbsenceSoft’s comprehensive absence management system into EIS’s cloud-native ecosystem enables Group and Voluntary Benefits insurers to efficiently manage the full spectrum of insurance claims, disability, and absence scenarios. The partnership addresses the growing challenges HR teams and insurers face, including compliance with evolving regulations, managing various leave types, and ensuring a seamless employee experience.
Rich Fisher, Chief Revenue Officer at EIS, commented on the new partnership: “Leave of absence management is a significant revenue stream for group benefits insurers and a key driver of customer retention. However, it’s also a complex, labor-intensive process. Our partnership with AbsenceSoft provides a streamlined, unified solution where disability claims, supplemental health claims, and all types of leaves can be managed efficiently in one platform.”
By integrating AbsenceSoft into the EIS platform, the solution eliminates the friction between employees reporting absences, HR teams handling compliance, and insurers managing claims. The collaboration leverages the strengths of both EIS and AbsenceSoft, ensuring a seamless and cohesive experience for all parties involved.
The system automates key processes, storing and uploading case data into a single, shareable source of truth. The centralisation enables insurers to coordinate and manage multiple claims effortlessly while ensuring compliance with dynamic federal and state laws. AbsenceSoft’s purpose-built technology delivers automated tracking and monitoring, further simplifying absence management.
The unified platform provides a single case view, incorporating all claim types and absences. The streamlined coordination between disability and absence management reduces the need for manual data entry and eliminates duplication across related claims. Additionally, the platform automates the upload of all data and requests, ensuring an efficient process from start to finish. EIS’s suite of products, including CustomerCore™, ClaimCore™, and its Digital Experience Platform™, combined with AbsenceSoft’s advanced absence management, offers an out-of-the-box, industry-leading solution. Together, they create a personalised experience for insurers and their clients, reinforcing EIS’s commitment to cloud-native technologies and delivering value-rich ecosystems for Group Benefit carriers.
“Integrating claim and leave into a single absence event has long been a complex challenge for carriers and employers,” said Gary Godin, VP of Operations and Customer Experience at Pacific Life. “Employees, too, face the difficulty of understanding their paid benefits to safeguard their income, while also managing their leave entitlements to protect their jobs. It’s exciting to see two industry leaders come together with a technology solution that meets this market need. Melding an event-based intake approach with customer-centric claims management and a seamless return-to-work process would deliver a much-needed, unified experience.”
Mark Schiff, CEO of AbsenceSoft, highlighted the significance of the collaboration: “Our partnership with EIS adds a new dimension to our business.”
He added “Integrating our leave of absence solution into carriers’ claims operations is a perfect match as insurers increasingly manage this domain for their Group Benefits clients.”
