Cytora, renowned for its pioneering work in Generative AI within insurance workflows, is set to digitise claims processes with unprecedented levels of performance, configurability, and scalability across the enterprise.
The collaboration signifies Chubb’s commitment to leveraging cutting-edge technology to streamline claims processing and enhance operational efficiency within its insurance operations.
Cytora’s system digitises each incoming transaction, supplements them with extra data sources, assesses them against various criteria such as appetite and priority rules, and directs them to downstream systems for automated or manual decision-making.
Amir Farid, Chubb North America Transformation Officer, said: “The collaboration is focused on enabling Chubb Claims documents to be automatically digitised, eliminating the need for manual intervention. Cytora’s platform enables Chubb teams to create, compose and deploy AI-native Claims document flows in a scalable approach across multiple markets and lines of business.”
Richard Hartley, CEO of Cytora, said: “The insurance industry is undergoing an acceleration towards a digital-first future enabling risk volume to scale at a fraction of the current cost while achieving superior control over decisioning.”
He added: “We are excited to partner with insurers that are at the forefront of the transition to a digital-first operating model.”
