Insurers can be a port in the storm for people during uncertain times, but they must shift their narrative and reimagine their offerings. More than six months since the coronavirus pandemic thrust the world into lockdown, things continue to be…

Jessica Tan, Ping An’s Group Co-CEO has been ranked second on 2020 #Fortune’s list of the world’s most powerful woman in Business. Ping An is nominally an insurance company. But the pandemic has underscored its technological prowess and gone a…

P&C insurance policyholders’ use of digital channels in claims is up 18% over the past three years, according to J.D. Power’s U.S. Claims Digital Experience Study, and customers who use them report higher satisfaction levels. That represents a major lift…