OutSystems has expanded its Agentic Industry Solutions portfolio into insurance with Agentic First Notice of Loss, a pre-built solution that lets auto insurers use governed AI agents for claims reporting and intake. The solution, which is generally available now, includes roadside dispatch through a strategic partnership with Honk.
According to the release, AI agents orchestrate the claims intake workflow. They coordinate roadside dispatch through providers such as Honk, capture driver statements, gather third-party details, and analyse damage photos in real time. The agents also check coverage against the policy and open the claim in the carrier's claims system with loss details, statements, and photos.
Agent actions are recorded, and adjusters keep all coverage, fault, and payment decisions. The solution works with existing claims systems or those rebuilt on OutSystems.
Through the Honk partnership, the solution can arrange a tow while the policyholder reports the loss, and the policyholder can follow status and ETA in the insurer's app. The OutSystems Insurance Agent Kit is also available on OutSystems Forge, offering reusable agents to check coverage and read claim photos and documents.
"Insurers don’t need another AI pilot. Insurers need AI working in daily claims operations," said Luis Blando, Chief Product and Technology Officer at OutSystems.
"OutSystems Agentic FNOL shows where the industry is headed. Governed AI agents tap into existing core systems in real time to orchestrate incident intake and sort the evidence," said Tom Pelster, CIO at PRISM.
OutSystems, headquartered in Boston, provides an agentic systems platform for regulated enterprises.
The launch comes as the company's State of AI Development in Insurance 2026 report found that 35% of insurance IT leaders say AI projects have not started because they take too long, the highest of any industry surveyed. Legacy systems or scattered data are the top barrier for 42%, while 39% cite integration with existing systems. The company also cites 2025 InvoiceCloud research showing that 83% of US consumers say they would switch carriers after a poor claims experience.
