Thompson brings over 30 years of experience in the insurance sector, including more than two decades in senior leadership positions. At Zurich, he oversaw a team of 8,500 employees across 200 territories and managed 7.5 million claims annually. He was instrumental in driving innovation at the global insurer, championing the use of artificial intelligence, digitalization, and data innovation to enhance customer propositions and streamline claims processes.

In his new advisory role, Thompson will help Sprout.ai advance its mission of transforming the insurance industry through cutting-edge claims automation technology. His expertise in claims management, customer experience, and strategic innovation will be crucial as Sprout.ai looks to refine its product development and expand its presence in the market.

Roi Amir, CEO of Sprout.ai, expressed his excitement about the appointment, stating: “Ian brings a remarkable depth of knowledge and experience, which will be invaluable as we continue to scale. His global expertise and strong industry relationships will support Sprout.ai’s efforts to drive further innovation and deliver greater value to insurers and their customers. We look forward to working together to accelerate the transformation of the insurance sector.”

Thompson’s appointment marks a significant step for Sprout.ai as it strengthens its leadership team to support future growth and innovation in the insurance industry.

Commenting on his new role, Thompson said: “In my previous role, I saw firsthand the tremendous impact Sprout.ai can have on optimising claims processes and enhancing customer satisfaction.”

He added “Their advanced AI solutions, coupled with a skilled team, position them as leaders in the insurance technology space. I’m excited to contribute to their growth journey and help shape the future of claims automation.”