In a bid to transform the inconvenience of airport delays into comfortable waits, Zurich Insurance has partnered with Klook, a prominent player in the travel and leisure e-commerce sector, to introduce a groundbreaking service called FlyEasy.
FlyEasy seeks to revolutionize the travel experience by providing travellers with free access to airport lounges worldwide when their flights are delayed for more than two hours. By bypassing traditional claim filing processes and application requirements, this initiative aims to ease the frustration associated with prolonged flight delays.
Powered by Zurich Edge technology, FlyEasy prioritises customer satisfaction by offering a value-added benefit during travel disruptions. This innovative service allows travellers to enjoy complimentary access to airport lounges, ensuring a more comfortable and stress-free wait.
For Singapore residents to avail themselves of FlyEasy benefits, they must be covered under a qualifying Klook Protect policy and register their flight details on the FlyEasy platform managed by Zurich at least one day before their scheduled flight. In the event of a qualifying delay, customers are promptly notified via email and SMS, receiving a unique code for lounge access. Should an airport lounge be unavailable, the code remains valid for use at any other lounge within a six-month period.
Roopa Malhotra, APAC head of customer and digital at Zurich, said: “FlyEasy highlights our commitment to providing innovative and differentiated solutions that address real-time customer needs. This seamless, technology-driven approach gives ultimate convenience to our customers, allowing them to enjoy their travels as we provide them with peace of mind and turn inconvenient disruptions into more pleasant experiences – while also relieving them of complex claims processes.”
“We’ve always put customer centricity as a priority at Klook, and this development is a step forward for us providing a smoother travel journey for our customers together with Zurich,” said C.S. Soong, vice president of corporate development at Klook.
He added: “We’re rooted in enhancing the overall travel experience by enabling customers to discover and book all they need for their trips on our platform and provide quality at every touchpoint to offer them ease of mind.”
