Insurtech Insights

The Human Touch in the Digital Age: How UX Makes Insurance Personal

Date: October 3, 2024

4 PM BST · 11 AM EDT

  • Customer expectations have never been higher. Static touch points and generic policies are no longer fit to satisfy tech savvy customers. To keep pace with rapid UX advancements in E-commerce, carriers must make every touchpoint frictionless, personal, and omnichannel. Join us to learn the art of balancing tech adoption with keeping a human in the loop to truly transform your customer journeys:
  • What role does a seamless payment experience play within the customer journey? How can traditionally transactional touch points be used to encourage brand loyalty and avoid customer drop off?
  • How critical is data quality in driving personalization within customer journey’s? How can insurers extract the correct data without customers feeling overwhelmed or overexposed?
  • How can data sharing help create omnichannel experiences? What are the key considerations in ensuring seamless transitions between channels without compromising the overall quality of an experience?

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JOIN THE WEBINAR DISCUSSION WITH

Ryan Frere

EVP & General Manager, B2B, Flywire

Katie Webb

VP Innovation & Transformation, Aflac

Isaac Espinoza

SVP Strategy & Reinsurance, Root Insurance 

Lisa Wardlaw

President & Founder, 360 Digital Immersion

GET IN CONTACT

contact@insurtechinsights.com