Most insurers are investing in agentic AI systems their competitors can buy too. The efficiency gains are real, but they won't last as an advantage. Within months, they become the industry baseline
Based on hands-on experience of working with many of the world's leading insurance players, Simon Torrance (CEO, AI Risk) and Jean Bezek (Druid AI) cover how insurers can build advantage that holds, from strategy through production. They'll bring different perspectives on where insurers stand today and what it takes to get it right.
Key Discussion Topics:
- The efficiency ceiling: Why cost savings level out, and where lasting value comes from.
- Capturing decision logic: Keeping underwriting and claims expertise as experienced staff retire.
- Production realities: What 15 months of live AI agent data shows about containment, escalation, and human oversight.
- The AI Capability Model: Where insurers sit today and realistic paths to maturity.
- Before the next budget cycle: Key questions leadership teams should answer before expanding AI spend.
