Date: June 22nd
2pm BST · 9am EDT
Head of Customer Experience at ManyPets
Chief Digital and Transformation Officer at AXA
Regional VP at Glassbox
Data uncovers the veil around the necessary tools to provide the agile, automated, personalized, omnichannel experience customers want.
Customers today expect more. A personalized seamless journey is becoming the standard. Hunting the right deal has flipped from the customer’s role, to the provider’s. This trend is increasing further.
This means that if we are to grow customer lifetime value, we need to understand activity, performance and intent in real time. Tune in to find out how our industry leading experts utilize customer data to conceptualize creating frictionless digital journeys that cement customer loyalty and propel growth within the modern customer centric landscape.