According to reports, by integrating with XCover, Cover Genius’ award-winning global distribution platform, Spirit Airlines Guests who are non-US and non-Canadian citizens have the option to purchase the new embedded coverage. Spirit Airlines’ international Guests also have the option to purchase embedded protection powered by XCover. Spirit Airlines currently flies to 27 destinations in 14 countries outside the US.
“We’re committed to providing our Guests with the best value in the sky, unbundled fares and customizable travel options,” said Rana Ghosh, Vice President of Omnichannel Sales at Spirit Airlines. “Partnering with Cover Genius allows us to further enhance our Guest experience, offering Guests in multiple regions tailored travel protection for any destination.”
Cover Genius, which works with some of the world’s biggest airlines, enables its partners to offer tailored protection at checkout that can be bundled and unbundled to suit each customer’s unique needs. Its licenses or authorisations in over 60 countries and all 50 US states, also allow partners to seamlessly protect customers from any country, helping them scale internationally.
Through the partnership, Spirit Airlines’ Guests benefit from a best-in-class experience with simple protection offers while booking and digital claims processing. Cover Genius’ consumer brand, XCover.com, handles Guests’ needs – from the initial sale through to administration and claims – resulting in an industry-leading post claims NPS of +65. Its award-winning service design has shown to reduce support tickets by 7x.‡
“We’re thrilled to partner with Spirit Airlines to help international travelers feel more confident in their booking,” said Angus McDonald, CEO and Co-Founder of Cover Genius.
He added: “While embedded protection in travel isn’t new, many airlines offer customers a one-size-fits-all policy that fails to address that different travelers have different needs. We’ve flipped that model on its head by offering customers flexible protection – tailored to their itinerary or destination – backed by real-time data. They also enjoy a frictionless claims experience with instant payments in 90+ currencies.”
Source: Cover Genius