The insurance solution aims to elevate the merchant experience by offering comprehensive protection, global coverage, and streamlined claims handling.
According to reports, Shippo’s extensive network of over 100,000 merchants will now have access to enhanced coverage, including the total value of an order, shipping label costs, return shipping for damaged parcels, and reshipping costs for insured packages across North America, EMEA, and APAC. This robust offering empowers merchants to safeguard their bottom lines and enhance the overall shipping experience for their customers.
Andreas Lieber, Chief Operating Officer at Shippo said: “Shipping protection has long been an add-on option we recommend to our users for peace of mind and we’re excited to team up with Cover Genius to enhance the experience for our merchants. Shippo users now benefit from new features like porch piracy protection, global coverage, and affordable pricing, to name a few. The claims process is also quicker and easier so our users can quickly recoup losses and better serve their customers.”
Shippo Total Protection, powered by Cover Genius’ award-winning global distribution platform, XCover, brings several benefits to merchants:
- Comprehensive Global Shipping Protection: The coverage extends to all shipping and parcel carriers, featuring innovative features like porch piracy coverage to shield merchants from emerging threats.
- Global Coverage Expansion: Previously limited to outbound shipments from the United States, Shippo merchants can now add shipping insurance for packages originating from other countries across North America, EMEA, and APAC. Cover Genius, with licenses or authorisations in over 60 countries and all 50 US States, facilitates global scalability and protection through a single API.
- Efficient Claims Processing: Cover Genius’ seamless claims process ensures quicker resolution and reimbursements, with payments processed instantly in over 90 currencies. This digital-first approach has earned Cover Genius an industry-leading post-claim Net Promoter Score (NPS) of +65‡.
Speaking about the partnership, Cover Genius CEO and Co-Founder Angus McDonald said, “We’re thrilled to welcome Shippo, the #1 multi-carrier shipping software trusted by 100K+ brands, to our network of logistics partners. We’ve brought a data driven approach to shipping insurance and eliminated the long wait times and coverage gaps that plague the industry.”
He added: “Our co-created solutions are up to 20% cheaper than insurance from traditional carriers, and our claims process is up to 20 days faster, removing unwanted friction and providing a more customer-centric experience that minimises overhead costs.†”
Author: Joanna England
