Walsh brings extensive experience in the insurance and technology sectors.
In a LinkedIn post announcing his new position, Walsh expressed enthusiasm about joining ServiceNow, citing the company’s established presence within the insurance industry, its cloud-agnostic approach, recent CRM advancements, and focus on agent and agentic AI. He said the potential for ServiceNow, along with its partner ecosystem, to address key challenges in insurance, from process optimization to underwriting and claims. Walsh also noted NVIDIA CEO Jensen Huang’s description of ServiceNow as the “AI operating system for the enterprise.”
Walsh acknowledged numerous individuals who supported him in his career journey and expressed gratitude for the warm welcome he has received at ServiceNow.
He said: “I’ve been hearing the same challenges and ambitions from customers for a while. ServiceNow for me is in a perfect position, already trusted by 100’s of Insurers globally, is cloud agnostic, our recent CRM announcement and importantly our focus on agents and Agentic AI.”
He added: “How we, along with our partner ecosystem apply this to the business of Insurance from process and workflow optimisation to underwriting and claims and start to address the complex messy middle is just the beginning.”
