Regal’s AI Phone Agents are designed to enhance customer experiences and streamline operations for businesses across various industries. By leveraging advanced AI and machine learning, these agents can handle a wide range of customer inquiries, from simple questions to complex problem-solving.
According to reports, Regal, which is led by its CEO and co-founder Alex Levin, will continue to invest in its technology platform, expand its team, and forge new partnerships. The company aims to empower businesses to deliver exceptional customer experiences while driving operational efficiency and cost savings.
Regal’s technology has already been adopted by numerous leading brands, including Kin, Harvard, AAA, and Ro. By leveraging Regal’s AI-powered solutions, these companies have been able to improve customer satisfaction, increase sales, and reduce operational costs.
Regal’s platform offers a comprehensive solution for managing customer interactions and data. Key features include:
- Flexible data schema: Adapts to various data models.
- Real-time data processing: Enables quick customer engagement.
- Customer-centric automation: Personalises customer experiences through automated journeys.
- Omni-channel support: Covers various communication channels.
- Advanced agent tools: Provides tools for efficient customer interactions.
- AI-powered agents: Handles high volumes of interactions cost-effectively.
A statement issued by Regal said: “Consumers are now pushing more complex, high-consideration and high-touch industries online (ie. education, healthcare, banking, and all manner of local services) at lightning speed, and legacy contact center strategies that were passable for selling CDs, are causing massive failures for selling home insurance online. It’s the perfect opportunity to reimagine the core contact center software ground up, with your customer at the center.”
