MedScreen+ leverages advanced technology, including optical character recognition (OCR) and artificial intelligence (AI), to streamline the underwriting process. By automating the analysis of medical reports, the tool significantly reduces processing time, allowing for faster and more efficient decision-making.
This innovative solution benefits both customers and underwriters. Customers can receive instant and indicative underwriting outcomes at the application stage, while underwriters can focus on complex assessments rather than manual data entry.
With the ability to process over 160 lab tests, including blood tests, ultrasounds, and X-rays, MedScreen+ enhances the accuracy and consistency of underwriting decisions.
By embracing technology and prioritising customer experience, Prudential Hong Kong is setting a new standard for the insurance industry.
Candy Au Yeung, Chief Customer Operations and Health Officer at Prudential Hong Kong Limited commented, saying: “We recognise the importance of providing swift protection for our customers. In response to this critical need, we introduced this innovative solution to streamline our underwriting process, in partnership of RGA. This initiative underscores our commitment to being a forward-thinking, customer-centric company, dedicated to delivering efficient solutions that meet the evolving needs of our customers.”
“I am thrilled to announce our partnership with Prudential to launch MedScreen+, an innovative first-in-market solution that empowers insurance companies to enhance their underwriting journey,” said Carmony Wong, Senior Vice President, Southeast Asia Markets & Chief Executive Officer, Hong Kong at Reinsurance Group of America, Incorporated.
She added: “This collaboration underscores our shared commitment to customer excellence and our dedication to digitally enabling the customer experience. Together, we are paving the way for a more efficient insurance landscape in Hong Kong that is oriented around customer needs.”
Join Prudential Leaders at Insurtech Insights Asia 2024 in Hong Kong
Join leaders from Prudential HK at Asia’s largest insurtech conference – Insurtech Insights Asia 2024 which opens at The Kerry Hotel and runs from December 4-5th. For more information on the conference, visit here.
