CLARA Analytics has launched Agentic Intelligence, which it describes as the industry's first end-to-end AI workforce built for complex casualty and workers' compensation claims. Built into the CLARAty.ai platform, it puts a team of AI agents on every claim, from first notice of loss through to resolution, while adjusters stay in control of every decision.
The launch moves CLARA from a system that surfaces insights to one that recommends next steps and helps carry them out. Embedded directly within the claim file, the critical juncture where workers' compensation and casualty losses are decided, CLARA's agents leverage a 10-year proprietary data set of historical outcomes.
Heather H. Wilson, chief executive officer of CLARA Analytics, said the agents continuously evaluate how a claim is developing.
"Our agents continuously evaluate how a claim is developing, catching exposure issues before they become a problem," said Wilson. "We built Agentic Intelligence to give adjusters a partner that reviews claims data and documents to surface real-time changes in severity, litigation potential, fraud risk and closure opportunities."
Wilson added: "We have gone from a system of intelligence to a system of action by becoming a full claims agentic platform. Working in concert, the agents synthesize all relevant information, provide transparent reasoning and adaptive intelligence, surface opportunities and build the needed bridge from intelligence to action."
The new workforce gives adjusters instant access to where a score came from and how current the underlying data is, so they are not chasing down source documents to trust a number. Agents add context and reasoning to the intelligence delivered to claims and actuarial professionals.
Key capabilities include complete lineage and outcome "ground truth", with instant access to glossary definitions, metric ownership, and versioning; data freshness and quality, with real-time visibility into underlying data health and source validation; and cohort contextualisation, with instant drill-down into specific coverage groups, exclusions, and contributing claim cohorts. The platform also offers transparent rationale, tying scoring logic directly back to underlying claim documents and fields, and interactive deep dives across structured and unstructured data through a conversational agent.
Powered by self-learning data pipelines and a 10-year data set of over 7 million claims, CLARA resolves missing data in real time, replacing rigid rules with dynamic querying to deliver accurate, tailored intelligence. The platform eliminates manual coding to accelerate deployment, allowing claims teams to immediately slice, dice, and stress-test data. Adjusters keep the decision, while CLARA owns the evidence trail behind it.
CLARA Analytics, a Gold Sponsor, will demonstrate the platform at ITC Vegas from 29 September to 1 October. On 30 September, CLARA and Nationwide will take the stage for a session titled "Stop Leaving Claims Risk on the Table".
Mubbin Rabbani, chief product officer at CLARA Analytics, said the platform delivered measurable outcomes.
"We aren't just delivering faster technology; we are delivering measurable, quantitative financial and business outcomes," said Rabbani. "Insurers get turn-key access to an advanced AI workforce backed by robust guardrails and human validation."
