The cutting-edge platform is the result of a collaboration between Mulberri and two of the nation’s largest Professional Employer Organisations (PEOs), VensureHR and Trion Solutions. According to reports, it is poised to empower PEOs by enabling them to efficiently generate COIs for small and mid-sized businesses in a cost-effective manner.
In recent years, PEOs and Workers’ Compensation Master Carriers have grappled with the challenge of delivering more value to their clients while operating with limited resources. Traditionally, PEOs issued COIs using cumbersome methods, which presented a significant hurdle. Under the previous process, upon receiving a customer’s email request, a certificate was manually created and then sent back via email. This procedure consumed time and involved multiple steps, while an increasing number of customers were seeking on-demand certificates delivered instantaneously. However, due to technological and integration limitations, PEOs and carriers struggled to meet this demand.
Mulberri is now poised to redefine the landscape of managing and issuing COIs with its innovative platform. This COI platform introduces a fully automated self-service model that allows clients to independently request COIs and generate standard certificates, all without the need for PEO intervention. With a user-friendly interface, Mulberri empowers clients to access the system, input necessary details, and request COIs effortlessly.
Mulberri’s comprehensive solution includes several key features:
1. Real-time Integration: The platform seamlessly integrates with Payroll and HR systems, facilitating instant and automated synchronization of client data and policy information. This eliminates the need for manual data entry and related costs. The platform is compatible with systems such as PRISM HR and other master policy carriers.
2. End-to-End Solutions: PEOs and their clients gain access to a wide range of capabilities, including COI creation, downloading, emailing, and report generation.
3. Automated Data Ingestion: The platform streamlines the renewal process by automatically ingesting data into the system. This allows for bulk creation and emailing of certificates to clients and certificate holders, eliminating the need for individual renewal certificate generation.
4. Self-Service Capability: Mulberri’s platform enhances the customer experience by enabling PEO customers to generate their certificates with a simple click through their respective payroll systems. This is achieved through a single sign-on into Mulberri’s COI platform.
With the launch of this innovative COI platform, Mulberri is poised to revolutionize the way PEOs and Workers’ Compensation Master Carriers manage and issue certificates. This move promises to enhance efficiency, reduce operational costs, and significantly improve the customer experience, ultimately setting a new standard in the industry.
Speaking about the platform launch, Daniel Opferman, chief insurance officer at VensureHR, said: “The Mulberri COI platform has transformed the way we generate certificates — which in turn dramatically impacts how we serve clients. The platform’s automation and seamless integration of payroll software and workers’ compensation master carriers eliminates paper trails, emails, phone calls and multiple data entry points — it’s a true game-changer.”
Hamesh Chawla, co-founder and CEO at Mulberri, went on to say, “We are delighted that from now on, PEOs and Workers’ Compensation Master Carriers will have a powerful and easy to use platform to help them manage and issue COIs. The launch and our commitment to providing embedded insurance solutions continue to be enablers in the ongoing transformation of the insurance industry. We are proud to support this evolving journey and to help businesses be more efficient and productive, accelerating their growth and success.”
“We’re excited to partner with Mulberri to launch the COI Platform,” commented Pathik Mody, chief technology officer at Trion Solutions. “We have a unique vantage point in the industry, and it’s clear that partners have needed a solution to improve efficiency and enhance customer experience in this market for some time. We’re thrilled to provide it.”
Mulberri will be attending NAPEO’s Annual Conference & Marketplace, the PEO industry’s annual flagship event, Oct 9-11 in Orlando, FL. To connect email sales@mulberri.io or stop by booth #215.
Source: Mulberri
