As a prominent Managing General Agent (MGA) working with top multinational insurers, MediHelp sought to overhaul its core systems to boost operational efficiency and enhance partner and customer experiences. The company selected CoverGo’s modular, API-driven platform to manage its entire insurance value chain—ranging from product configuration and multi-channel distribution to automated policy administration, claims processing, and reinsurance reporting.

With the implementation of CoverGo’s technology, MediHelp now operates a fully integrated Admin Portal, Broker Portal, and Member Portal. These tools have enabled seamless interactions among internal teams, brokers, and members, setting a new benchmark for digital excellence in the European health insurance sector. The platform’s deployment was completed in under a year.

“We’re proud to partner with CoverGo in delivering a truly digital insurance experience to our clients and partners,” said Laura Afrasine, Vice President of MediHelp International. “Going live on the platform is a major leap forward in our strategy to lead with innovation and agility across European markets.”

Tomas Holub, CEO and Founder of CoverGo, echoed this sentiment, stating, “MediHelp’s successful go-live showcases the strength and flexibility of CoverGo’s next-gen insurance platform. This partnership not only demonstrates how insurers and MGAs can transform legacy operations and scale with future-proof solutions, but also reinforces CoverGo’s relevance on a global stage—now with a strong footprint in Europe.”