Specialist global insurer Hiscox has appointed Louise Marling as new chief operating officer (COO) for the UK business.

Marling joined Hiscox UK in December 2019 as interim change director, having previously held the role of COO at global health insurance provider William Russell. Prior to that, she worked for Aviva in both the UK and the US in various operational positions.

Since joining the business on an interim basis last year, Marling is said to have supported a number of challenging change and IT projects and played an instrumental part in shifting the UK business to remote-working in response to COVID-19.

In her new role, Marling will look for opportunities to improve the customer experience through streamlining and automating processes.

She will be based in Colchester and report to Bob Thaker, CEO of Hiscox UK.

Thaker said: “It’s great to have Louise on board permanently – her operational expertise and wealth of industry experience make her an excellent addition to our senior team. Over the past few months Louise has successfully led us through some challenging and complex change projects, making invaluable contributions in a short time, so her expertise will be well placed as we continue to evolve the business for growth.”

Hiscox, Chief operating officer, UK, Appointment, Louise Marling, Insurance, Reinsurance, London