The partnership will reportedly boost communication between insurers, their agents, and policyholders.
The integration will reportedly enable insurers to offer support across various channels, including phone and digital, directly within the Insurity interface. The approach allows ing, billing, and claims inquiries.
Glia’s ChannelLess Architecture, combined with AI-powered automation, streamlines interactions and improves overall efficiency. By leveraging AI, insurers can automate routine tasks, reduce response times, and provide a better customer experience.
Ryan Clissa, Director of Insurance at Glia, said: “As Insurity helps workers’ comp carriers modernize their technology stack, the need to meet agents and customers where they are on screen and deliver a personalized, guided experience is growing.”
He continued: “This integration empowers insurers to deliver a differentiated experience in the marketplace. I look forward to discussing the many ways AI and digital communication channels are redefining the insurance industry with this influential crowd, diving deep into tips and best practices for how to strengthen agent and customer relationships, streamline operations and reduce costs.”
“As we continue to empower insurers to modernize their technology strategies and drive more efficiency across the business, expanding our successful partnership with Glia and launching this integration into our workers’ comp suite solution was the natural choice,” said Chris Lafond, Chief Executive Officer at Insurity.
