The company’s new AI-first strategy, dubbed “Who Dares Wins”, is aimed at embedding AI at the heart of business processes to streamline delivery, boost innovation, and reinforce Fadata’s position as a trusted digital transformation partner for insurers worldwide.
“Our clients are asking if we’re using AI – and we’re proud to say not only are we using it, we’re leading with it,” said Dimitar Navushtanov, Head of Quality and AI at Fadata. “We’re eliminating repetitive tasks, driving operational excellence, and amplifying our people. Becoming AI-first is an exciting company transition that promises benefits for all.”
Early AI implementations at Fadata have delivered 30–50% productivity gains in core operational areas, reduced information retrieval times by up to 80%, and enabled a doubling of the company’s annual quality testing output. For example, Fadata is developing AI-powered tools that eliminate the need to manually search through thousands of policy pages — saving its professional services team significant time and allowing for greater focus on strategic client engagement. AI is also accelerating formerly months-long processes such as data migration and insurance product configuration, compressing timelines to just weeks.
Central to Fadata’s approach is a dedicated internal AI steering community responsible for ensuring the responsible deployment of proven, value-adding tools. The company emphasises that AI is being used to augment, not replace, human roles — freeing up employees for innovation, professional development, and more strategic work. “We’re grounded in how we adopt AI,” said Navushtanov. “We focus on low-risk, high-value wins, and we’re constantly asking: does this help our customers and our people?”
Fadata has implemented clear policies to dispel the myth that AI will replace jobs. Instead, the company is encouraging self-development and leveraging AI to reduce workloads, not increase them. As AI handles repetitive tasks without fatigue, employees are using the freed-up time to engage in creative thinking and skill-building, leading to new waves of innovation across teams.
The company is also exploring how AI can enhance its core insurance platform, INSIS, accelerating time-to-market for new capabilities and simplifying digital transformation for clients. Security and long-term flexibility remain key considerations as Fadata integrates adaptable AI tools that avoid future limitations. “To be a leader, you need to be willing to change,” Navushtanov added. “We’ve been innovators for over three decades, and AI is the next chapter. Our technology and industry expertise give us the superpower to shape the future of insurance software.”
With its AI-first vision now in motion, Fadata is positioning itself as a pioneer in insurance technology — not just reacting to change, but driving it.
