Duck Creek Technologies has acquired Send Technology Solutions, uniting its intelligent core and Agentic AI Platform with Send’s AI-native underwriting orchestration engine to connect core operations and underwriting workflows across the policy lifecycle.

Duck Creek Technologies has acquired Send Technology Solutions, uniting its intelligent core and Agentic AI Platform with Send’s AI-native underwriting orchestration engine to connect core operations and underwriting workflows across the policy lifecycle.

The Transaction

Duck Creek Technologies has acquired Send Technology Solutions Ltd, an AI-native underwriting orchestration engine serving commercial, specialty, and complex risk markets with customers across the globe. The combination unites core insurance operations and underwriting workflows across the policy lifecycle for multiple operating models.

Duck Creek serves hundreds of P&C insurers globally, including more than half of the top 20 global P&C carriers. Send supports commercial, specialty, reinsurance, MGAs, and delegated authority customers, and processes more than $26 billion in Gross Written Premium through its underwriting orchestration engine.

Why It Matters

As underwriting performance becomes a strategic priority, many insurers remain held back by disconnected processes, fragmented submission and exposure data, and limited visibility into risk appetite, pricing decisions, portfolio accumulation, and underwriting performance. Bringing Duck Creek and Send together allows insurers to connect submission intake, triage, enrichment, risk assessment, quote decisions, policy issuance, and portfolio monitoring in a more unified operating model.

Send’s platform has delivered measurable results for insurers, including up to 7x faster time-to-quote and up to a 65% reduction in product launch time.

Leadership Perspective

“Underwriting has become one of the most critical priorities for insurers as they look to improve profitability, manage increasingly complex risks, and compete with greater speed and precision,” said Hardeep Gulati, Chief Executive Officer at Duck Creek. “By bringing Send into Duck Creek, we are combining core insurance operations and underwriting orchestration in a trusted agentic AI experience that connects systems of record, decision intelligence, workflows, and action. This is the game changer for insurers: a unified platform that helps them turn underwriting complexity into clearer decisions, faster execution, stronger risk selection, and measurable business value.”

“Send was built to help insurers navigate increasingly complex underwriting decisions by orchestrating people, data, AI, and workflows into a single underwriting experience,” said Andy Moss, Chief Executive Officer and Co-Founder of Send. “Joining Duck Creek creates an opportunity to bring that vision to a broader global market while helping insurers achieve faster decisions, greater efficiency, and more profitable growth. We share a common belief that technology augments underwriters, not replaces them, and that AI must be delivered with transparency, governance, and trust.”

Platform and Integration

The acquisition builds on Duck Creek’s Agentic AI Platform and Agentic Underwriting Workbench strategy, introduced at Formation ’26. The platform enables insurers to deploy, orchestrate, and govern AI agents across the insurance lifecycle, and will extend Send’s underwriting orchestration capabilities by embedding insurance-native agents, governance, and core system connectivity into the underwriting lifecycle.

Send will remain available as a standalone underwriting orchestration engine with integration to all core systems, while benefiting from deeper integration with Duck Creek’s Intelligent Insurance Cloud and Agentic AI Platform for combined customers. Andy Moss will continue to lead the Send team at Duck Creek as General Manager of Underwriting.

Combined Capabilities

Together, Duck Creek and Send will offer insurers:

• Advanced submission intake and triage across email, documents, and broker channels
• AI-enabled data extraction and enrichment for submission, exposure, and risk data
• End-to-end underwriting orchestration from intake through risk assessment, pricing, approvals, quote, bind, and post-bind workflows
• A risk-centred underwriting workspace bringing documents, data, notes, referrals, pricing inputs, approvals, and decisions together around each risk
• Configurable workflows, rules, and governance, including authority management, SLA tracking, audit trails, and compliance controls
• Purpose-built capabilities for commercial, specialty, MGA, delegated authority, reinsurance, and London Market operations, with integration to Duck Creek’s core platform for policy execution

Industry Significance

The deal reflects intensifying demand for connected, AI-supported underwriting as insurers work to improve profitability and manage increasingly complex risk. By pairing an established core platform with a specialist orchestration engine, Duck Creek is positioning itself to compete on end-to-end underwriting workflows for commercial, specialty, and London Market carriers, an area where fragmented data and disconnected processes have long constrained performance.