The strategic move has yielded substantial improvements in operational efficiency and customer satisfaction, positioning Branch to scale its claims handling capabilities effectively. As Branch expanded, the increasing demands of manually drafting and sending claims correspondence highlighted the need for a more efficient solution. In response, Branch partnered with Kyber to optimise this crucial part of its claims function.
Kyber’s platform equips Branch with tools that expedite and enhance the accuracy of claims correspondence. The platform’s key features include automated correspondence drafting, which uses AI to generate claim notices with pre-set templates. Adjusters can now produce ready-to-review drafts in seconds, cutting drafting time by over 60%. Kyber also includes real-time collaboration tools, allowing Branch’s claims team to review and approve notices immediately, thus eliminating delays associated with traditional approval processes. Additionally, Kyber’s centralised template library ensures standardisation, transparency, and compliance with each notice, as well as a complete audit trail to support regulatory requirements.
Since implementing Kyber’s platform, Branch has seen remarkable operational gains. The time adjusters spend drafting claims correspondence has dropped by 65%, freeing them to focus on more complex tasks and improving productivity overall. The turnaround time for drafting, reviewing, and sending claim notices has decreased from hours to mere minutes, substantially boosting response speed and customer satisfaction. Kyber’s AI-driven templates and language extraction features have also minimised the potential for errors, enhancing compliance and the quality of communication.
“Branch’s success demonstrates the power of Kyber’s AI in accelerating processes and promoting consistency and compliance in claims handling,” noted Sav Gadoo, Co-Founder of Kyber. “Our platform removes workflow bottlenecks, allowing adjusters to work more efficiently and focus on higher-value tasks.” By adopting Kyber’s technology, Branch has modernised its claims correspondence process, achieving notable efficiency gains and enhancing the customer experience. Through automation and streamlined review capabilities, Branch is better positioned to scale its operations while maintaining high standards of quality and compliance in its claims management.