The service offers customers convenient access to trusted after-sales support backed by AppleCare Services, ensuring certified repairs using genuine Apple parts, expert technical support, and a seamless ownership experience.
Powered by bolttech, TecProtec with AppleCare Services brings a new level of transparency, ease, and reliability to mobile protection in the country. Among the benefits offered are up to two device replacements within 24 months, each at just 25% of the retail price per claim. The plan also includes unlimited repairs for accidental damage, with clearly defined costs: IDR500,000 for front or back glass, IDR1,000,000 for both front and back glass, and IDR1,500,000 for other types of damage. Additionally, customers are entitled to a free battery replacement if their device’s capacity drops below 80%. To enhance convenience, door-to-door pickup and return services are included, and all repairs are carried out at one of 24 authorised Apple Service Providers across Indonesia.
This collaboration reflects bolttech’s commitment to delivering fully integrated and customer-centric protection solutions that support users throughout the entire ownership journey. It also marks another step in the company’s broader strategy to make device protection more accessible, efficient, and digitally enabled.
Joy Wahjudi, CEO of Erajaya Digital, said the launch reflects their commitment to enhancing customer experience from the moment a device is unboxed. “Through TecProtec with AppleCare Services, we are offering customers peace of mind from the moment they unbox their devices – with reliable, transparent, and convenient protection that is accessible throughout Indonesia. This initiative reflects our ongoing commitment to elevate the retail experience and build long-term trust with every iBox customer.”
Andrew Cons, General Manager – Indonesia at bolttech, echoed the sentiment, saying, “We’re proud to partner with Erajaya Digital and iBox to raise the bar for tech-enabled, customer-first protection in Indonesia. TecProtec with AppleCare Services is designed to give customers true peace of mind, combining seamless claims and trusted support. This partnership reflects our commitment to delivering protection that fits effortlessly into today’s digital lifestyles – convenient, reliable, and built for the future.”
Customers can activate TecProtec with AppleCare Services when purchasing a new iPhone at iBox stores, giving them immediate access to a best-in-class protection service designed for modern mobile users.
