The new all-in-one app integrates healthcare, insurance, and personalised wellbeing features, offering members a seamless way to manage their health journey from their phones. The app reflects AXA’s commitment to proactive healthcare and exceptional customer experience. It combines core health insurance services, such as policy document access and claims management, with advanced virtual care and bespoke wellbeing features. Supporting both physical and mental health, this new tool delivers a comprehensive, user-friendly experience for members worldwide.
The app, initially available in English and French with plans for more languages in 2025, includes key features to enhance health management. Virtual care services provide 24/7 access to over 450 qualified doctors worldwide through the Virtual Doctor service, offering video and phone consultations in multiple languages. Members can also access up to six sessions with a psychologist through the Mind Health service and benefit from the Second Medical Opinion service, which connects them with a network of over 50,000 global medical experts for independent assessments of diagnoses and treatment plans. A multilingual support feature offers assistance in more than 20 languages.
To promote wellbeing, the app includes tools to set and track personalised goals focused on mind health, physical activity, and weight management. Members can monitor fitness progress, track nutrition, and sync wearable devices. A library of wellbeing content is also available, designed to improve sleep, reduce stress, and support mental health.
For insurance management, the app provides access to a global network of 1.9 million healthcare providers, searchable by location, specialty, or condition. Members can authorise treatments, submit invoices, and track claims with ease. The app also offers policy insights, including coverage limits, policy details, and access to essential documents like digital membership cards. Real-time customer support is available through live chat or secure messaging.
In addition to the mobile app, AXA – Global Healthcare has launched a new desktop portal, allowing members to access insurance and virtual care features from their computers. The app aims to provide “healthcare without borders,” enhancing accessibility for members worldwide.
Xavier Lestrade, CEO of AXA – Global Healthcare, highlighted the significance of this launch, stating: “The launch of our new all-in-one app is a major milestone in our mission to lead innovation within the international health and wellbeing space. This app represents the first steps in our journey towards preventative healthcare, offering advanced tools that streamline health management while supporting physical and mental wellbeing. By integrating access to insurance, virtual care, and wellbeing services, we are dedicated to making global healthcare more accessible, seamless, and holistic for our members. Our goal is to protect and enhance their life journeys, no matter where they are in the world.”
The app debuted in December 2024 for select clients, with a broader rollout planned throughout 2025. This marks a pivotal step in AXA – Global Healthcare’s mission to redefine global health insurance and set new standards for service and support.
