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How are AI, ageing and digital distribution reshaping bancassurance? In this Bank Insurance Leadership Forum at Insurtech Insights, the CEOs of HSBC Life and BOC Life unpack where banks and insurers have to work together to win. The conversation opens on the shift from transactional cover to long-term, wellness-led propositions, and why bancassurance behaves like a farmer who knows the customer while agency is more of a hunter. It digs into Hong Kong’s demographics, with 36% of the population set to be over 65 within 20 years, the longest life expectancy and lowest birth rate in the world, and what the silver economy and “mini retirement” mean for product design.

What actually works when insurers deploy AI, and what quietly fails? In this day-two panel at Insurtech Insights, three senior leaders from Allianz, Sun Life and BCG separate the hype from the results. The discussion opens on why insurance leads on early AI adoption but lags on scaling it, and the four things that decide whether a project delivers value, including the finding that most of the return lives in the people dimension, not the technology. Allianz Partners shares how Project Nemo and agentic AI cut travel claims from an average of 16 days to 1.7, with a goal of settling most within two hours. Sun Life explains why the same AI produces very different results across eight Asian markets, and why execution, not the tool, is the difference.

Who is accountable for the AI agenda in insurance? In this closing panel from Insurtech Insights, four insurance leaders in Asia set out who actually owns AI inside a company. The panel agrees the accountability sits across the whole executive committee, chaired by the CEO, with every function responsible for how it uses AI. The strongest predictor of adoption, the moderator notes from his interviews, is a CEO who is curious and uses the tools personally.

How is Hong Kong positioning itself as Asia's insurtech capital? In this Insurtech Insights Asia 2025 keynote, Christopher Hui, Secretary for Financial Services and the Treasury of the Hong Kong SAR Government, lays out the strategy, policy framework, and concrete initiatives shaping the city's insurance future.

What can insurance learn from luxury hospitality about delivering legendary customer service? In this rare cross-industry Insurtech Insights panel, three group-level CEOs share what actually separates great service from truly memorable service, and where insurance is falling short.

Life and health insurance in Asia is enjoying steady growth, but sustainability, medical inflation, and shifting customer expectations are reshaping what insurers actually sell. In this Insurtech Insights panel, four senior industry leaders unpack the trends, challenges, and opportunities ahead.

How is payments innovation quietly transforming the insurance industry? In this Insurtech Insights panel, senior leaders from FWD, Bupa, Wonder and JP Morgan sit down to unpack what real-time payments, embedded FX, biometric authentication and AI mean for insurers and their customers.

Four insurance CEOs sit down at Insurtech Insights Asia to talk about what's actually driving the industry in Asia - growth, efficiency, resilience and purpose and where AI fits into a business built on human trust

How is Hong Kong using AI to drive both business innovation and social value in insurance? In this Insurtech Insights panel, leaders from the Insurance Authority, Invest Hong Kong, Prudential and Zurich Insurance explore how AI is reshaping underwriting, claims, climate risk and customer service across the city's insurance sector. A candid look at responsible AI, climate risk modelling, parametric insurance, talent, and why Hong Kong now ranks as the world's number one fintech centre.

What actually makes an insurance partnership work? In this Insurtech Insights session, Rob Schimek, Group CEO of Boltech, and Phong of FWD Insurance sit down with Rory Pike to share the concrete lessons behind one of Asia's most successful insurtech partnerships. The two friends and business partners of eight years get candid on what's changed in their businesses over the last 18 to 24 months: FWD's shift from "let a thousand flowers bloom" experimentation to focus, scalability and measurable customer impact, and Boltech's bet on data-driven insights for growth, hyper-personalization, and staying compliant across 39 markets.

Everyone's talking about AI in insurance. But what's actually working beyond the hype? In this Insurtech Insights panel, four senior tech and data leaders share what they've genuinely rolled out at scale, what they've learned failed, and how they're balancing speed with governance.