Walaa, a leading insurer in Saudi Arabia, has gone live with CoverGo’s next-generation health insurance platform, marking a major step in the digitisation of its health claims operations. The launch enables a fully digital health insurance claims journey for customers, healthcare providers and internal teams.
The implementation supports Walaa’s rapid growth strategy for its health portfolio by bringing claims administration functions in-house. Through enhanced digital and automated claims processes, the platform is designed to reduce operational costs, mitigate healthcare inflation risks and significantly improve customer experience.
CoverGo’s platform leverages AI-driven capabilities, a modular API architecture and robust integration features, allowing Walaa to seamlessly connect with Saudi Arabia’s health insurance ecosystem. The solution also provides a scalable foundation for future automation and expansion into a full core health insurance platform.
The launch further strengthens CoverGo’s position as a technology partner for health insurers seeking to modernise legacy systems and deliver differentiated digital experiences at scale.
Johnson Varughese, CEO of Walaa, said:
“Digital transformation is a key priority for Walaa, and our collaboration with CoverGo is a major milestone in that journey. The platform allows us to be more agile in our delivery, more efficient operationally, and most importantly, more responsive to the evolving needs of our customers.”
Tomas Holub, CEO of CoverGo, added:
“We’re proud to partner with Walaa to deliver a truly end-to-end digital experience for health insurance. Walaa has shown a clear commitment to digitising and streamlining its health insurance ecosystem in an efficient and scalable way using CoverGo’s next-gen insurance platform. We look forward to growing our collaboration with Walaa as our strategic partner for the Middle East expansion.”
The collaboration underscores the growing momentum behind digital health insurance transformation in the Middle East, as insurers invest in advanced platforms to support efficiency, scalability and customer-centric innovation.
