Zurich North America Restructures, Creating New Specialties Business Unit
Zurich North America Restructures, Creating New Specialties Business Unit
Zurich North America today announced a restructuring of its operations, creating a new Specialties business unit encompassing Construction, Surety, and Financial Lines.

Kelly Kinzer, previously Head of Construction, will lead this new unit, reporting directly to Zurich North America CEO Kristof Terryn.

“These adjustments to our structure will position us to seize more opportunities for growth, simplification and innovation in North America, building on our strong results over the past three years,” Zurich North America CEO Kristof Terryn said. 

“Kelly is the right person to lead the new Specialties unit, as she has successfully presided over strong growth in our market-leading Construction business over the past three-plus years. Similarly, John is a natural choice to lead the unified CDM function, as his work in Middle Market and National Accounts in recent years has focused extensively on bringing us closer to our distributors and customers in key markets and streamlining how we operate and deliver for them. The overarching goal with these changes is to best position us to understand, anticipate and act quickly to address our customers’ and brokers’ needs in a time of rapid change.”

In addition, Zurich is establishing a unified Customer and Distribution Management (CDM) function, led by John Diaz, previously Head of U.S. Middle Market Underwriting. This new structure aims to enhance customer focus and streamline operations.

The changes align with Zurich Insurance Group’s new three-year business plan, emphasising growth and operational efficiency.

The restructuring reflects Zurich North America’s commitment to innovation and its focus on delivering exceptional customer experiences.

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