This partnership combines industry-leading, intelligent decisioning software of Claimatic with Zensar’s world-class strategic consulting, enterprise delivery, and implementation services. This new, innovative partnership leverages the respective strengths of Claimatic and Zensar to create compelling value for both companies and their mutual clients.
Ajay S. Bhutoria, Chief Executive Officer and Managing Director, Zensar, said, “This collaboration will enable us to offer insurers digital solutions that will help them remain competitive and differentiate themselves. We look forward to mutual success and growth from this partnership.”
“The Claimatic-Zensar partnership is a robust combination. Claimatic’s experience in understanding the complexity of the claims process, deep engineering expertise, and agile, collaborative approach is uniquely complimentary to how the Zensar team works,” said Larry Cochran, CEO, Claimatic. “We believe this helps to accelerate industry leading claims management platforms and drive greater business impact for our mutual clients.
“Partnering with Claimatic to deliver true claims automation allows our clients to automate the very beginning of their claims process, and then continue to build out enhanced functionality downstream,” said Nachiketa Mitra, Executive Vice President and Global Head, BFSI, Zensar. “Working in collaboration, we will unlock the full potential of a best-in-class claims automated management system, to place our clients on the best path for success by improving customer experience while materially lowering loss adjustment expenses (LAE).”
Insurers have experienced issues with initial adjuster assignment delays and a high volume of claim re-assignments for decades. Claimatic built a next-generation intelligent decisioning engine that takes all the information from Zensar’s First Notice of Loss (FNOL) and matches it to the best available resource in seconds. The brilliance of the Claimatic tool is in its user interface, allowing the claims operations team to optimize rules on the fly without involving IT resources. Claimatic’s robust resource attributes module incorporates adjuster licensing, certifications, skill sets, authority levels, GPS location, vendor management, and more, solving a variety of inter-departmental workflow challenges in larger claims organizations.
The Claimatic-Zensar partnership brings together deep skills in insurance and technology strategy, product ideation, technology development and deployment, and organizational change management to support clients through successful claims automation transformations.
Claimatic, based in San Antonio, Texas, is a SaaS-based solution for the insurance industry that streamlines the ingestion of FNOL data and automates claims distribution to optimal resources based on real-time, dynamic data. It helps insurance carriers and vendors meet their customers’ increasing expectations with expedited claim processing and a highly improved experience, all while streamlining costs. In less than a second, Claimatic performs the complex task of evaluating thousands of iterative decisions, using multiple dimensions such as type of peril, coverage, license qualification, skill sets, schedule availability, vendor panel preferences, and other data — removing days from the typical claim cycle time.
Zensar is a digital solutions and technology services company that partners with global organizations across industries to achieve digital transformation. With a strong track record of innovation, investment in digital solutions, and commitment to client success, Zensar’s comprehensive range of services and solutions help clients achieve new thresholds of business performance through client satisfaction, excellence in delivery, and innovation.
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