Gaining your Customers’ Trust - How to Navigate Through the Evolving Regulation Landscape

Date: November 9th

11AM EST | 4PM GMT | 12AM HKT (10 Nov)


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Robert Easton

Global Chief Compliance Officer and Deputy General Counsel
at Marsh LLC

Robert Easton is deputy general counsel and chief compliance officer for Marsh, an insurance broker and risk advisor with more than 40,000 employees in 130 countries.  

He is based in New York City, where he lives with his spouse and three children.  


Courtney Welton

Chief Ethics, Compliance & Privacy Officer
at Allstate

Courtney’s teams provide comprehensive ethics, compliance, and privacy support for over 40,000 employees, balancing the
compliance needs of Allstate’s insurance businesses and the growing circle of Allstate protection technology businesses. Courtney served on the Chicago Foundation for Women’s Board of Directors and currently serves on the advisory board of Northwestern University’s Master of Science Product Design and Development Management program.

Rory Yates

SVP Corporate Strategy
at EIS

Rory Yates has more than 24 years of business leadership experience spanning client, agency, consultancy, start-up, and private equity roles. As EIS’ SVP of Corporate Strategy, Rory helps insurers achieve their transformation goals and evolve toward ecosystem-based futures via insurance core systems transformation, including truly personalised engagement, taking innovation from concept to market quickly, and growing efficiently.

Jesper Palmborg

Content Lead – Webinar
at Insurtech Insights

Jesper is the Head of Content – Europe at Insurtech Insights, where he leads the company’s content efforts for the annual Insurtech Insights Europe conference at the O2 Intercontinental in London. In his role, Jesper is responsible for the conference agenda and speaker engagement strategy, as well as the overall content experience at the conference.

Jesper holds a BSc. in International Business from Lund University.


With the tremendous opportunities that innovation and technology offer, challenges of a similar scale arise. Customers fear their data being exploited, sold, and put out of their own hands. For the insurance industry to reap the full benefit of data, AI, and ML, consumers must at first be comforted. Hence, firms must go beyond only passing the law by doing more than just the bare minimum.. 

From a report published by KPMG in 2021, 86% of the US population say data privacy is a growing concern, 40% do not trust companies are using their data ethically and 30% are not even willing to share their data. Offering and collecting data for mutual benefit is also a two-way stream. Customers have to be willing to share to receive a compelling customer experience. Meanwhile, companies must instill trust in customers when collecting, storing and using their data.