“Empathy in Action: Perfect Pairing of Technology & Human Touch in Claims Handling”

Date: September 21, 2023

11 AM EST · 4 PM BST 


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The perfect pairing of technology and human touch is essential for providing excellent claims handling. Join us on September 21st as we explore how technology can streamline the claims process and improve efficiency, while still ensuring that the customers receive the empathy and support they need. During the webinar, the following questions will be addressed:
1. Why is it so crucial to maintain the human touch and how can empathy play a pivotal role in the claims process?
2. Where does technology and digitisation come into the picture to maximise customer satisfaction and communication during the claims process?
3. What are some of the opportunities & challenges that insurance companies face when trying to combine empathy and technology? 



Head of North America, UnderwriteMe 

About Brett

Brett is a transplanted Canadian based in Boston and leads the North America team for UnderwriteMe. He joined in 2021 from Pacific Life Re where he was responsible for the management of client accounts, marketing and communications, underwriting and claims for the retrocession business.

Brett has over 25 years industry experience through roles at leading insurers and retrocessionaires in both the US and Canada.

Jonathan Roomer

Co-Founder, YuLife 

About Jonathan

Jonathan is co-founder of YuLife. Jonathan started his career as an entrepreneur and after many “almost successes” he decided that being an entrepreneur wasn’t exciting enough. So, he completed an MBA, became an Actuary and eventually decided to head back to the entrepreneurial world.

Prior to YuLife Jonathan led the early-stage segment of KPMG’s Tech Growth team. Jonathan is a Fellow of the Institute and Faculty of Actuaries and a guest lecturer at Imperial College Business School.

Director of Solutions Consulting, Verikai 

About Justen

Justen is an actuarial and data science consultant who is passionate about transforming healthcare using AI. He currently serves as Director of Solutions Consulting at Verikai, where he helps carriers integrate alternative data sources and advanced machine learning techniques into their underwriting processes.

Justen has spent 15 years working in various parts of the healthcare industry, including 7 years at Willis Towers Watson as well as a PWC spin-out. He is an Associate of the Society of Actuaries with a BA in Mathematics from Binghamton University and an MBA from Dartmouth College (Tuck).

Moderator, Insurtech Insights

About Stephen

A specialist in dynamic, tech-driven sectors, Stephen excel in uncovering stories through a fusion of qualitative and quantitative research. A seasoned Research Director, he represents two leading organizations: the Call Centre Management Association (CCMA), dissecting customer behaviors and industry trends, and LegalTechTalk, guiding conversations on legal innovation. Stephen also tackles bespoke projects under his own brand, Jam!Research.