Customer expectations in insurance are changing fast. Policyholders want the speed and convenience of digital service – but when something goes wrong, they still expect empathy, guidance, and human support.

For insurers, the challenge isn’t simply digitising the journey. It’s designing experiences that combine automation with the right moments of human interaction – delivering efficiency without losing the trust that drives long-term retention.

Join leaders from across the industry for “Balancing Tech and Touch: Are Human-Centred Digital Experiences the Key to Customer Retention?” Together, we’ll explore how to:

– Design digital journeys that still feel personal and human

– Identify where automation improves the experience and where human support matters most

– Use technology to empower customer-facing teams, not replace them

– Build trust and loyalty through more thoughtful, human-centred service models