For a decade, insurers built for a customer who calls, clicks, or walks in to talk to a human. That investment is paying off in smoother journeys and faster claims.

Now the customer’s first stop is increasingly an AI agent. AXA is already building toward that shift with AI support behind the scenes on underwriting, helping brokers move faster. But getting the next step right is less about the technology than the people using it. AI-enabled transformation is one of the defining leadership challenges organisations face right now, argues Bryn Barlow, Chief Opex Officer at AXA UK, and success comes down to the human side as much as the tech.

Join AXA and Druid AI as we look at what changes when the agent becomes the front door, not just a back-office tool:

Whether the broker-and-comparison-site model holds up once an AI agent becomes the newest intermediary

Which parts of the journey are ready to run without a human, and which aren’t

How fast you can move before governance becomes the bottleneck

Whether you lead distribution, digital, claims, or strategy, this session offers a candid view on what’s changing and what you should be putting in place over the next twelve months.