AI as a Partner, Not a Threat – How Do You Balance Automation and Human Expertise?

Date: March 12, 2026

4 PM GMT · 12 PM ET

AI is everywhere. From underwriting and claims to distribution and customer engagement, automation promises faster decisions, lower costs, and smarter insights. But for insurance leaders, the real question isn’t whether to adopt AI — it’s how to do so without losing the human judgement, trust, and expertise that define the industry. As expectations rise and pressure to do more with less intensifies, insurers must strike the right balance. Move too slowly, and you fall behind. Automate without care, and you risk eroding differentiation, culture, and customer confidence. Looking to turn AI from a perceived threat into a true strategic partner? Join us for ‘AI as a Partner, Not a Threat – How Do You Balance Automation and Human Expertise?’ as we explore how to: – Identify where AI genuinely enhances underwriting, claims, and service — and where human judgement remains critical – Design operating models that blend automation with expertise to improve speed and decision quality – Equip teams with the skills, governance, and confidence to work alongside AI effectively – Build trust with regulators, customers, and employees while scaling AI responsibly

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Mario DiCaro

VP, Capital Modeling & Analytics, Tokio Marine HCC

Gina Badowski

VP, Actuarial Pricing, Erie Insurance

Ashley Schneider

P&C Insurance Pricing Practice Leader, EY

Tom Holmes

Chief Actuary – US, Akur8

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