The initiative significantly reduced manual processing time, freeing up underwriters to focus more on customer service.

During the pilot, The Hartford applied mea’s proprietary solution to process approximately 100,000 new business submission emails for its Wholesale Property division, under the Navigators brand. The platform extracted key information from unstructured data, resulting in an average processing time improvement of 20 minutes per submission.

“This pilot is a part of our aggressive technology agenda that is aimed at delivering a customer experience that is fast, easy, and reliable,” said Shekar Pannala, Chief Information Officer at The Hartford. “Our foundation – with several hundred artificial intelligence models in production – is driving business results, enabling greater agility and faster decision-making, while improving the employee, customer, and distribution experience.”

Following the successful pilot, The Hartford plans to expand mea’s capabilities across additional underwriting and operational use cases.

mea Platform’s solution is built on a proprietary insurance domain-specific Language Model (dsLM) and utilizes agentic AI deployments. The technology extracts, validates, enriches, and triages complex insurance data from virtually any format, automating key workflows including submission processing, claims handling, and risk placement.

Martin Henley, CEO of mea Platform, praised The Hartford’s innovation-forward approach: “We’re proud to partner with an innovative insurer like The Hartford. Our AI is purpose-built for the realities of insurance, delivering out-of-the-box performance that eliminates the usual complexity, AI training time, and integration headaches. The Hartford’s implementation reflects a clear focus on practical innovation and long-term impact.”

The collaboration highlights a growing trend in the insurance industry to adopt advanced, domain-specific AI technologies to improve operational efficiency and deliver faster, more reliable service to customers.