As part of the partnership, Solvrays will integrate its DocuGene correspondence accelerator—powered by its AI orchestration engine, PulseGene, directly into Penn River’s core administrative platform. This integration will enable seamless, end-to-end automation that unites data, workflows, and documents across the life and annuity value chain.
“Many carriers today still struggle with manual, brittle correspondence systems that don’t scale and create delay and error,” said Bobbie Shrivastav, CEO of Solvrays. “By combining PulseGene’s AI-driven orchestration logic with DocuGene’s document automation and embedding that capability into Penn River’s policy administration backbone, we can tackle one of the most persistent pain points in life and annuities operations. Our joint mission is to make back-office work as frictionless as possible, so insurers can reallocate resources to product innovation, customer experience, and growth.”
Shrivastav added that the collaboration is part of a broader initiative to integrate Solvrays’ orchestration engine with leading policy administration systems, helping carriers adopt agentic AI workflows without disrupting their existing ecosystems.
Penn River’s modern, configurable administration system supports the full life cycle of life and annuity products, offering carriers a flexible, low-code environment that accelerates product launches and reduces total cost of ownership.
“Solvrays brings the missing orchestration and correspondence layer that enables carriers to move more quickly, accurately, and scalably,” said David Shaw, CEO of Penn River. “Our platform already provides insurers the agility to launch complex life and annuity products with efficiency. Embedding DocuGene and PulseGene into our workflow stack means our clients can now generate policyholder correspondence dynamically and reliably, with minimal manual intervention. In short, we’re eliminating back-office friction at scale.”
The partnership delivers a number of key benefits for insurers. Dynamic correspondence automation enables letters, statements, and disclosures to be generated in real time based on policy events and product rules. AI-powered orchestration through Solvrays’ PulseGene ensures built-in routing, compliance checks, and approvals, while seamless integration within Penn River’s policy administration workflows enhances operational fluidity. Standardized templates and version control help reduce manual errors, lowering operational risk. Furthermore, the joint solution allows rapid updates to regulatory or product changes without coding bottlenecks, ensuring faster adaptability.
Together, Solvrays and Penn River are empowering life and annuity carriers to modernize their back-office operations, bridge the gap between policy administration and customer communications, and drive measurable gains in efficiency, compliance, and speed to market.
