Sedgwick has named Suzanne Dann as group president while also introducing a new proprietary digital platform aimed at transforming claims and risk management.
Dann will take responsibility for the company’s core business lines worldwide, with the role designed to unify operations under a single global leader while enabling functions such as technology, transformation and analytics to scale more effectively across the organization.
Leadership move to unify global operations
Dann joins Sedgwick from Wipro, where she served as CEO of the Americas, overseeing one of its largest and most strategically important regions. Earlier in her career, she held senior leadership roles at Avanade and IBM, building extensive experience across consulting, technology and enterprise services.
In her new role, Dann will oversee Sedgwick’s global operations, bringing together casualty, property Americas, workforce absence and international business lines under a more integrated structure.
“I am joining Sedgwick at a pivotal moment for the organization and the industry,” she said. “Sedgwick plays a critical role in helping clients navigate complexity and risk, and I look forward to working with the leadership team and colleagues around the world to build on that foundation, strengthen our operating model, leverage technology and continue delivering meaningful outcomes for colleagues and our clients.”
Omni platform to unify claims and risk workflows
Alongside the leadership appointment, Sedgwick launched Omni, a new digital ecosystem designed to serve as a single environment for the entire claims lifecycle rather than a collection of separate tools.
The platform brings together data, AI models and workflows into one integrated system that can be deployed consistently across geographies and product lines. Its built-in AI capabilities support functions such as document and call summarization, digital triage, severity modelling, automated reserving, fraud detection and quality oversight.
By automating tasks that have traditionally been manual or fragmented, Sedgwick aims to improve consistency, predictability and efficiency in day-to-day claims handling.
Omni also leverages Sedgwick’s global data to generate actionable insights, using predictive analytics to evaluate claims performance at scale, identify emerging risks and trends, and feed intelligence directly into frontline workflows.
AI and integration reshape the claims landscape
The announcements reflect broader shifts across the claims and risk management sector.
First, they highlight how AI is moving beyond experimentation into operational deployment, with large providers expected to offer fully integrated, lifecycle-wide platforms rather than isolated automation tools.
Second, they underscore the importance of data scale and system integration. Platforms like Omni depend on consistent, high-quality data and the ability to deploy capabilities across multiple markets and business lines—advantages typically held by large global administrators.
Sedgwick said it will continue investing in leadership and operational capabilities as part of its global growth strategy, with attention now turning to how the new structure and platform translate into measurable improvements in claims outcomes, cost efficiency and client experience.
