The customer in control

In partnership with:

This report, in partnership with Duck Creek, 10 insurance leaders examine engagement between insurance providers and their customers and share their insights on the following questions:


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How can we ensure the customer is really in control? Currently, there is a lack of engagement between insurance providers and their customers. In fact, unless a claim is made there could be no communication at all. 

An increasingly competitive market is giving power back to the customer, therefore improving customer engagement should be a priority for insurance companies.


Xavier Blanchard

AXA Travel Insurance CEO & Global Head of Specialised Insurance, AXA Partners

Andrew Holdway

Co-Head Strategic Partnerships EMEA, Swiss Re

David Darby

Chief Technology Officer, Admiral Group Plc

Roberto Pinto

President & Digital Client Solutions, Aon

Martyn Denney

Head of Innovation and Investments, Aon

Mike Smart

Sales Director, Duck Creek Technologies

Charlotte Halkett

Chief Commercial Officer, ManyPets

Tobias Sonndorfer

Executive Director, Munich Re

Paul Harvey

CEO & Founder, Adiona

Herndon Stokes

Head of Business Development & SVP- Strategic Accounts Executive, AXIS Re