Reimagining marketing and distribution in a post-pandemic world

A research report by Insurtech Insights in partnership with Zelros. You will find: 

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ABOUT

How to nurture customer relationships has always been a focus of considerable attention and debate in insurance, a category where involvement is low and customer interactions are infrequent. The pandemic has pushed this debate even further up the agenda, as lockdown restrictions have become more difficult for sales professionals to meet with customers. 

As non-traditional insurers, like “Big Tech”, move into the insurance space, should they be seen as an opportunity or a threat? Policyholders’ willingness to purchase insurance from them has increased 27% in the past four years, so it is a pressing matter.

What are the implications for how human agents operate in a world that is socially distanced? What innovations are making a difference to how insurance is bought and sold?

To discuss these topics and more, Insurtech Insights and Zelros hosted a virtual roundtable of eight insurance leaders from the UK, Europe and the US, representing a broad mix of businesses. 

OUR PANELLIST INCLUDED

Christophe Bourguignat, founder and CEO at Zelros

Christophe Bourguignat

Founder and CEO at Zelros

Kristi Daraban, associate vice president, social media at Nationwide

Kristi Daraban

Associate vice president, social media at Nationwide

Stuart Domingos, head of group innovation at Zurich Insurance

Stuart Domingos

Head of group innovation at Zurich Insurance

Nick Dussuyer, Western Europe head of sales and client management at Willis Towers Watson

Nick Dussuyer

Western Europe head of sales and client management at Willis Towers Watson

Romain de Maud’huy, chief transformation officer, travel at AXA Partners

Romain de Maud’huy

Chief transformation officer, travel at AXA Partners

Peter Stockhammer, managing director at Generali Vitality

Peter Stockhammer

Managing director at Generali Vitality

Jeffrey Wasco

Regional director at Guardian Life

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