Transforming the insurance customer experience in Asia

In partnership with:

To delve into the requirement for successful customer interaction in the Asian markets, Insurtech Insights and AWS brought together leaders from across the insurance industry to discuss:


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Today’s Asian customer expects to be able to interact with insurers seamlessly,
instantly and via the channel of their choice. Expectations are framed not only by
experiences with other insurers, but the slick experiences delivered by the world’s
leading digital brands.

Traditionally, in insurance the opportunities to interact with customers have been few and far between, therefore insurers cannot afford their customers being disappointed
after an interaction.


Eric Chung

Group Head of Digital Strategy, FWD

Kean Hah

Chief Financial Officer, Chubb

Neil Gardner

Chief Customer Officer – Asia, Generali Asia

Mike Simmonds

Distribution Technology Director, Cigna

Prahlad Agarwal

Director Asia Distribution, MetLife

Richard Zhang

Managing Director, Alternative Risk Transfer, WTW

Sourabh Paul

Enterprise Sales – Inusrance, AWS

Arun Iyer

Moderator, Insurtech Insights